Return Policy

Receiving agent (Customer) must communicate with DK Hardware Supply within 3 days of receiving the order for us to process shipping damage claim with respective carrier in timely matter.

All shipments shall be checked thoroughly for damage at receiving before accepting and especially before signing on the carrier's delivery paperwork.

Upon freight shipment being signed for acceptance, it becomes a binding document as to the condition of the products on delivery. We cannot process any shipping damage claim if you accept the delivery by signing such documents.

If a damage is found at delivery, both you and the delivery driver must make notes on BOL or other paperwork detailing the found damage, description of damage, time/date, your name, contact phone, etc. on the delivery documents. Make a copy of the marked BOL or any other documents presented by carrier.

If refusal of the shipment is needed due to severe damage, DO NOT sign the delivery carrier's BOL document indicating that you accept the delivery and/or just refuse the package.

Take pictures showing the damage before the delivery driver leaves. Contact DK Hardware Supply reporting the damage by forwarding the marked BOL copy, any other documents and pictures.

We charge the restocking fee to encourage customers to purchase products they intend to keep. Items returned up to 14 days are subject to 20% restocking fee. Items returned between 14-30 days are subject to 25% restocking fee.

Power tools, including but not limited to electric, pneumatic and mechanic may not be returned for credit or refund. Power tools are guaranteed by their manufacturers, and any returns for credit due to manufacturing defects or workmanship should be handled through the warranty department of the tool's manufacturer. You can find the manufacturer contact information in your product manual, in the item listing, on the manufacturer's website or it can be obtained by calling us or Contact us

Products including but not limited to Ladder Lifters, Lift Arms, Lift Frames , Tilters, rotators and Adaptation Device are not returnable and considered a "Final Sale" as they are considered special order items. Orders that include these items cannot be canceled once this order/quote has been Processed

Custom made Items, Cut materials, Altered therefore not a stock item, large volume orders, specially priced items, Special quoted items, special order items are considered a "Final Sale" and these items cannot be returned or canceled once this order/quote has been Processed.

No returns are accepted for the custom made orders or product which shelf’s life has expired. All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return.

• Products that are labeled with a security seal must have the seal intact and not tampered with.
• Products must be in the original manufacturers packaging and shipped securely.
• Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.
• Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.
• Product serial number, or any similar identification numbers, must match the serial number on the package or invoice (DK Hardware Supply maintains serial number tracking).