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Frequently Asked Questions

Orders

Products

Payments

Shopping

Returns

Purchase with Affirm

Shipping

Sales Tax

Customer Service

ETA

Recommended Questions

I have a tax-exemption, what should I do?
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When will I receive my item?

Orders

To place an order, add the items you wish to purchase to your shopping cart. On the cart page continue with checkout by selecting "Proceed to Secure Checkout" and follow the prompts provided.
In order to pay by check, money order, ACH, or wire transfer please contact our sales department by calling 877-509-8040. Please do not send your payment prior to placing your order. Once your payment has cleared, the order will be released to process for shipment. Personal checks will be held for 5 business days from when they are processed while they clear. All other alternative payment orders will be released as soon as the payment is received, with a minimum of 1 business day delay to receive payment.
To place an order for a NET30 account please send your Purchase Order to sales@dkhardware.com email. Please allow a minimum 1 business day for processing. In order to get approved for a NET30 Account, please fill out our Credit Application by clicking the link and email the copy to sales@dkhardware.com. You will be assigned with an account manager once your application is approved. An account manager will contact you directly with details regarding your account and the approved credit limit.
Once your order is placed, we cannot guarantee that it can be modified or cancelled. If you wish to modify your order, please contact us as soon as possible.
Once your order is placed, we cannot guarantee that it can be canceled. If you wish to cancel your order, please contact us as soon as possible. Once the order is processed and preparing for shipments we cannot cancel your order.
After placing an order, you can view the order status 24 hours a day by simply clicking on the “Orders” section link in your account. From there, you will be able to view information about your order. If you have any further questions please contact us at any time.
Please contact our customer service or send an email to sales@dkhardware.com to request a copy of your receipt.
DK Hardware offers Standard Ground delivery option for regular size orders with an estimated 3-7 business days delivery time frame and Expedited options such as 1 business and 2 business day delivery. Please be advised that our cut off time for expedited orders is 2 PM EST. For large or oversize orders we may use a common carrier shipping method that takes a minimum of 5-10 business days to arrive.
Take a picture of the product received and email it to cs@dkhardware.com with your order number in the subject line. We will investigate and get back to you with a solution within 24 hours during the regular business week.
There is no minimum order requirement to purchase from our site. We accept all orders large and small!

Great care is taken when packing your order, but on rare occasions an item may have been missed. If any part of your order is missing, please contact us within 5 business days of receiving your order so we can find a solution for you!

***If your order shipped via Common Carrier, please read carefully!***

If any item or packages are missing, you MUST do the following:

  • Note it clearly on the delivery receipt before signing it
  • Keep your copy of the delivery receipt
  • Contact us within 1 business day

While we do our best to avoid this, part of a shipment can occasionally go missing during transit and we must go to the carrier company to start a trace for the missing items or receive reimbursement if the items are ultimately deemed lost. By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part of your shipment is missing and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation or replacement of the missing items.

Products

Select products on our site are able to be customized and are designated by a special banner on their page.
DK Hardware Supply offers samples on selected items, like extrusions, shower seals, and certain weatherstriping. Most of the samples are available to purchase online as an option on product pages. Please do not hesitate to contact us if you need a sample that is not available to be purchased online, we will be happy to check the availability for you.
We do not sell used equipment.
DK Hardware offers a 30 day warranty on all purchases. Selected items have a manufacturer's warranty that will be displayed on the product page.
  • Special Order items are not normally stocked in our warehouse, but could be sourced from our manufacturing partners as special order. These items may be shipped directly to you from the manufacturer with typically longer lead times.
  • These items are marked "Special Order" underneath the price on the item's page. Please understand that Special Order items may not be able to ship within 1-2 business days like our regularly stocked items. As a result, we encourage you to contact our Sales Department prior to ordering if you have questions about the delivery time of a Special Order item.
Let us know! We want to be a one-stop-shop for all of your hardware and supply needs. We may be able to help you find what you’re looking for and we are always willing to listen to your suggestions for product additions on our site. Send us an email to sales@dkhardware.com providing description and pictures that
We do not offer any installation services for equipment purchased through our site.

Payments

We accept all major credit cards including MasterCard, Visa, American Express, and Discover. In addition, orders can also be paid for with PayPal and AmazonPay checkout by selecting these options on the Checkout page. We also accept alternative payment methods including check, money order, wire transfer, and ACH transfers. And lastly, we offer Net 30 terms upon account approval.
We do accept orders over the phone and email, however, due to a large call volume the preferred method to place an order is over the DK Hardware website online.
While the DK Hardware Supply does not accept purchase orders as payment, we do offer Net 30 terms and accept Purchase Orders for net accounts. For more information on this payment option and how to qualify, please contact our sales department or email us at sales@dkhardware.com.
In order to pay by check, money order, ACH, or wire transfer please contact our Sales Department by calling 877-509-8040. Please do not send your payment prior to placing your order. Once your payment has cleared, the order will be released to process for shipment. Personal checks will be held for 5 business days from when they are processed while they clear. All other alternative payment orders will be released as soon as the payment is received, with a minimum of 1 business day delay to receive payment.
Here at DK Hardware Supply, it is our top priority to ensure your personal information is secure! To do this we employ the best security available on the net for transmitting your personal information: SSL. SSL safeguards your information and guarantees your privacy while ordering through our site. You can see SSL is being employed by the lock icon at the bottom of your screen and the 'https' in the address bar, as opposed to the 'http' that is normally there.
Your card will be charged in full once the order is processed within 24-48 business hours.
DK Hardware Supply does charge tax. The tax rate will be based on the shipping-to-state.
Before submitting your tax exemption documents, please be sure to create a registered account. Registration is free and you can create an account by clicking My Account. Once registered, you can submit your tax exemption documents via email sales@dkhardware.com, referencing your account number or account email. If you already have an order placed, we can accept tax exemption within 24 hours after the order has been processed.
Yes, you may provide more than one tax exemption form to your account. Please email your tax exemptions to sales@dkhardware.com and we will get back to you.
All pricing is listed in U.S. dollars ($) on the website. When ordering outside of the United States, the funds captured for an order will be converted to the local currency of the ordering country on your credit card statement. The rate of exchange is locked in when the order is placed. Credit card companies may also charge a currency conversion fee. Please contact your bank for further details.
Yes, please fill out our Credit Application by clicking the link and email the copy to sales@dkhardware.com. You will be assigned with an account manager once your application is approved.
Once your application is approved, an account manager will contact you directly with details regarding your account and the approved credit limit.

Shopping

  • We occasionally offer sales and coupon codes on specific items to offer further discounts to our already low prices. You can find these on our Facebook page, blog, and e-mailers. Coupon codes have an expiration date, and we recommend purchasing the item(s) as soon as possible. We only honor coupons and discount prices while they are valid.
  • Our website pricing is regularly updated to ensure accurate, real-time pricing. Prices and discount codes advertised on sources other than our website such as search engines, coupon code websites, and shopping sites may not reflect the current, accurate price or valid coupon code.
Because we carry millions of items on our site and are adding and updating products regularly, we are unable to keep a paper catalog current. Our website contains real-time information on all of our products, and our Content staff works diligently to keep the entire inventory up-to-date online. If you have any questions about products offered on our site, feel free to contact our Sales team at 877-509-8040
We sell to anyone looking for hardware! Both individuals and businesses alike may purchase from our site.
After locating the items you're interested in on our site, add the item to your shopping cart by clicking the “Add to Cart” button. While shopping, you can view your cart at any time by clicking the “My Cart” button located at the top right corner of the screen.
There are a few easy ways to locate items on our website! You can search for items using the Search Bar located at the top of the home page. Products are searchable by our item number, manufacturer model number, title, keyword or UPC code. If you're looking for a more general item or to browse our website, you can browse using Product Categories and narrow down the search results using filters. If you have any questions about finding items on our website, feel free to contact our Customer Solutions team.
To access your cart page, click on the "My Cart" button located at the top, right-hand corner of our website.
A link to unsubscribe is located at the bottom of every email.
To update the quantity of an item already in your cart, use the arrows to the right of the product title to increase or decrease the quantity on the product’s line. If you would like to remove an item from the cart, click “Delete” and the item will be deleted from your card.
For items that require a price quote, you may submit your request online by clicking “Request a Quote” or contact our sales team at 877-509-8040.

Returns

If your order does not contain customized items and was placed within the last 30 days, just ship the item back to our return center. In your return package, please include your order details and reasons for the return. Refunds are issued within 3 business days of receiving your package.

Return Center:
DK Hardware Supply
Your order # _____
208 NW 6Th Ave
Hallandale, FL 33009

A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. Items returned up to 14 days are subject to 20% restocking fee. Items returned between 14-30 days are subject to 25% restocking fee.
While we're unable to exchange items, we can set up a Return Authorization so you can return the items you no longer need and place an order for new items.
  • All regularly stocked items, with the exception of consumable products, can be returned within 30 days of receipt, so long as they are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). Shipping charges paid at the time of checkout will not be credited along with the return. An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns. If your original payment method was made by wire, check, or ACH you will be offered store credit or a check refund.
  • If your order contains customized items or was placed outside of 30 days, contact us via email cs@dkhardware.com with your order number, the item number(s) you are returning and reason for the return. We will contact you within 1 business day with either approval for your return or additional questions, plus next steps.
  • Additional information on our return policy is available here https://www.dkhardware.com/return-policy.html
Take a picture of the product received and email it to cs@dkhardware.com with your order number in the subject line. We will investigate and get back to you with a solution within 24 hours during the regular business week.
Take a picture of the product received and email it to cs@dkhardware.com with your order number in the subject line. We will investigate the problem with our carrier and get back to you with a solution within 24 hours during the regular business week.

Purchase with Affirm

Your Affirm payment schedule will be finalized once all of your items have shipped (or after 300 days, whichever comes first). When you check out, Affirm will give you an estimate of when your first payment will be due. Sometimes, you may be required to make a down payment at checkout.
After the last item in your order has shipped, you’ll get a confirmation email from Affirm with your payment schedule. You can then make or schedule payments at affirm.com or in the Affirm app for iOS or Android. Affirm will send you email and text reminders before payments are due, or you can turn on the AutoPay option.
Yes! There’s no penalty for paying early.
Yes, simply initiate the return process. See return policy.
No, your credit score won’t be affected when you create an Affirm account or check your eligibility. If you decide to buy with monthly payments through Affirm, your payments may be reported to credit bureaus. You can find more information in Affirm’s Help Center.
Right now, if you’re shipping your purchase outside the US, you won’t be able to use Affirm to pay for your purchase. We’re working to expand eligibility to include international purchases.
You can use Affirm to pay over time for a variety of products like furniture, home goods, electronics, and more. Affirm is not eligible for carts under $50. Affirm will not be available on checkout for purchases that aren’t eligible.
Yes, you’ll need a mobile phone number from the U.S. or U.S. territories. This helps Affirm verify it’s really you who is creating your account and signing in.
When you apply to pay over time, Affirm takes into account a number of factors, which can change, depending on when you apply and where you’re shopping. So you may still be able to pay over time at DKHardware.com using financing provided by Affirm, even if you had an application that wasn’t approved in the past. Checking your eligibility won’t affect your credit score.
Affirm offers the payment options you qualify for based on your purchase and your application. Certain purchases may qualify for multiple payment options. In such cases, you can choose your preferred payment plan at checkout.
If you have a question about your Affirm payment plan, please visit Affirm’s help center.

Shipping

DK Hardware is located at the following address
208 NW 6th Ave
Hallandale, FL 33009
Only orders shipped from our Hallandale facility can be shipped via Freight Collect. Please contact sales at 877-509-8040 for more information.
We allow pick up orders only for local customers by appointment only. Please contact our sales department at 877-509-8040 to arrange a pick up order. Unfortunately, our vendor’s locations are closed to the public.
Yes, we do ship internationally. Please note, international orders are subject to customs duties and fees which are the recipient's (customer’s) responsibility.
Yes, we do ship to Canada. Please note, international orders are subject to customs duties and fees which are the recipient's (customer’s) responsibility.
DK Hardware is a U.S.-based company, therefore duties and taxes will be assessed on any items shipping outside of the United States. Duties and taxes depend on the type of items being shipped, harmonized codes, and the discretion the customs agents have in evaluating these costs. These fees are the recipient's responsibility. The charge shown on our website’s shipping calculator will not show these fees.
We do ship to PO or APO/FPO boxes. Such orders are usually shipped via USPS.

You can calculate an estimated shipping cost before you check out right in the shopping cart! To calculate shipping charges, add your items to the shopping cart. Just below the subtotal, you will see the Shipping and Handling Calculator. Be sure to correctly enter your zip or postal code, as well as the destination country. This will provide shipping costs for the items in your cart.

Please note, Shipments to international locations, AK, HI and oversized packages that require special freight are subject to change (if any changes required, you will be notified via customer service)

There are rare occasions where our freight carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. If your order shows as delivered but never arrived, please contact us within 5 days of the listed delivery date. Once notified, we will take appropriate measures to locate your shipment. Please note dock checks with the carrier may take 3-5 business days to complete and traces with ground carriers may take 8-10 business days. If your shipment is located, we will continue with delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.
Common carrier shipping is necessary when an order is too large or heavy to be delivered by FedEx or USPS. These items will be delivered to your location by a tractor trailer. Standard common carrier delivery is curbside and does not include unloading the merchandise or delivering it inside your location.
All of our regular size ground orders are shipped with a parcel carrier like FedEx, UPS or USPS for domestic and international orders. If you need to receive your order faster than the standard transit time, we offer Next Business Day or Second Business Day delivery for qualifying shipments. For larger, palletized orders we use a nationwide network of freight carriers. Standard common carrier is curbside delivery.

Our warehouses strive to have orders processed and ready to ship within 1-2 business days. Most products ship from one of our warehouses within the U.S. However, since some items will be shipped directly from the manufacturer, delivery times may vary. Common carrier deliveries typically range from 7-10 business days for delivery, depending on your proximity to the shipping location. Ground shipping can typically take anywhere from 3 to 7 business days. If your delivery time is over a holiday, please add an additional day for delivery. Our warehouses observe the following holidays: Christmas, New Years, Memorial Day, 4th of July, Labor Day and Thanksgiving. Shipping companies may observe additional holidays. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed.

If you need your order more quickly, you may select Second Day or Next Day in your shopping cart (availability dependent on your location). These options guarantee that, as long as the items you’re ordering are in stock, the order will be prioritized in our system and arrive by the end of the following business day (Next Day), or the end of the second business day (Second Day). These options are not available for common carrier orders.

These orders must be placed before 2:00 p.m. EST to ship the same day and are only available for delivery on business days (Monday through Friday). For orders shipping directly from the manufacturer, shipping cutoff times may vary. Next & Second Day orders received after 2:00 p.m. EST will be processed on the following business day.

Sales Tax

Before submitting your tax exemption documents, please be sure to create a registered account. Registration is free and you can create an account by clicking My Account. Once registered, you can submit your tax exemption documents via email sales@dkhardware.com, referencing your account number or account email. If you already have an order placed, we can accept tax exemption within 24 hours after the order has been processed.
Yes, you may provide more than one tax exemption form to your account. Please email your tax exemptions to sales@dkhardware.com and we will get back to you.
In most cases yes. However, state tax exemption documentation requirements vary from state to state. Tax is not collected for the following states: Nebraska, Maine, North Dakota, Rhode Island, West Virginia, Wyoming, South Dakota, Vermont, Oklahoma, Idaho, Tennessee, New Mexico, Mississippi, District of Columbia, Alabama, Alaska, Delaware, Oregon, Montana, New Hampshire.
If your tax exemption form has an expiration date, we will note this on your account and the exemption will stop working on the notated day.
Please contact our Sales Department or reach out to us via Contact us form
Every tax exemption document must be reviewed by our tax exemption team to ensure that all required information is provided. For this reason, your account will not be immediately tax exempt and it will take 24-48 business hours to process.

Customer Service

DK Hardware is an online-based distribution company. We do allow pick up orders only for local customers by appointment only. Please contact our sales department at 877-509-8040 to arrange a pick up order. Unfortunately, our vendor’s locations are closed to the public.
Because we carry millions of items on our site and are adding and updating products regularly, we are unable to keep a paper catalog current. Our website contains real-time information on all of our products, and our Content staff works diligently to keep the entire inventory up-to-date online. If you have any questions about products offered on our site, feel free to contact our Sales team at 877-509-8040
You can contact DK hardware via phone at 877-509-8040, via Contact Us Form or online chat that you can initiate on the homepage of our website www.dkhardware.com
A link to unsubscribe is located at the bottom of every email.
Take a picture of the product received and email it to cs@dkhardware.com with your order number in the subject line. We will investigate and get back to you with a solution within 24 hours during the regular business week.
Take a picture of the product received and email it to cs@dkhardware.com with your order number in the subject line. We will investigate the problem with our carrier and get back to you with a solution within 24 hours during the regular business week.

ETA

All of our regular ground orders are shipped with a parcel carrier like FedEx, UPS or USPS for domestic and international orders. If you need to receive your order faster than the standard transit time, we offer Next Business Day or Second Business Day delivery for qualifying shipments. For larger, palletized orders we use a nationwide network of freight carriers. Standard common carrier is curbside delivery.
  • Our warehouses strive to have orders processed and ready to ship within 1-2 business days. Most products ship from one of our warehouses within the U.S. However, since some items will be shipped directly from the manufacturer, delivery times may vary. Common carrier deliveries typically range from 7-10 business days for delivery, depending on your proximity to the shipping location. Ground shipping can typically take anywhere from 3 to 7 business days. If your delivery time is over a holiday, please add an additional day for delivery. Our warehouses observe the following holidays: Christmas, New Years, Memorial Day, 4th of July, Labor Day and Thanksgiving. Shipping companies may observe additional holidays. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed.
  • If you need your order more quickly, you may select Second Day or Next Day in your shopping cart (availability dependent on your location). These options guarantee that, as long as the items you’re ordering are in stock, the order will be prioritized in our system and arrive by the end of the following business day (Next Day), or the end of the second business day (Second Day). These options are not available for common carrier orders.
  • These orders must be placed before 2:00 p.m. EST to ship the same day and are only available for delivery on business days (Monday through Friday). For orders shipping directly from the manufacturer, shipping cutoff times may vary. Next & Second Day orders received after 2:00 p.m. EST will be processed on the following business day.

Safe Shopping Guarantee

Security Guarantee

We use some of the most sophisticated commercially available security software.

Easy 30-Day Returns

Refunds are issued within 3 business days of receiving your package.

Trusted Seller

Our number one priority is your satisfaction. No matter what the issue is, we'll solve it for you!